Cookie Policy

Last updated: 14th December 2025

This Cookie Policy explains how Bakaloo and Food Enterprise (“Bakaloo”, “we”, “us”, “our”) uses cookies and similar technologies on our website, web application and related services (together, the “Platform”). By visiting or using our Platform you agree that we and our partners may place and access cookies on your device as described below. If you do not agree, please set your cookie preferences or disable cookies as described in this Policy; however, some features of the Platform may not function correctly if cookies are blocked.

What are cookies and similar technologies?
Cookies are small text files stored on your browser or device by websites, apps and advertisements. Similar technologies include web beacons, pixels and local storage. These tools help the Platform recognise your device, remember your preferences and gather information about how you use the Platform so we can provide, secure and improve our services.

Why we use cookies?
We use cookies and similar technologies for a few practical purposes: to enable essential platform functions (such as keeping you logged in, securing your session, and retaining your cart), to measure and improve performance (so we can understand usage, fix errors and make the app faster), to personalise your experience and show relevant offers, and to support advertising and analytics provided by third parties. These are the same broad purposes employed by other quick-commerce platforms.

Types of cookies we use

We group cookies broadly as follows:
•   Essential / Strictly Necessary cookies: These cookies are required for the Platform to operate and cannot be switched off in our systems. They support core features such as authentication, security, order processing, and remembering your basket or session. Disabling these cookies may prevent you from using certain features of the Platform.
•   Performance & Analytics cookies: These cookies collect anonymous information about how visitors use the Platform (pages visited, time spent, errors and load times). We and our analytics partners use this data to measure and improve the performance of our Platform, product availability and delivery experience. Examples of such services used by the industry include Google Analytics and similar analytics providers.

•   Functionality cookies: These remember choices you make (such as language, saved addresses or preferences) to provide an improved and personalised experience.

•   Advertising / Targeting cookies: These cookies are used to deliver relevant advertisements and offers, to measure the effectiveness of marketing campaigns and to show you content that matches your interests. They may be set by us or by third-party advertising partners and networks.

Third-party cookies

Some cookies used on the Platform are set by third parties (for example, analytics, advertising networks, payment or routing providers). These third parties may use cookies to collect information about your online activities across different websites and apps. We do not control how these third parties use their cookies; please review their privacy and cookie notices for more information. We work with recognised vendors that follow industry standards for privacy and security.

Cookie consent, management and withdrawal

When you first visit the Platform you will see a cookie banner or settings panel that explains cookie categories and allows you to accept or manage your preferences. You may change or withdraw your consent at any time by using the cookie settings link in the footer of the Platform, through in-app settings (where provided), or by clearing / adjusting cookies through your browser or device settings. If you block or delete cookies, some features (such as automatic address detection, staying logged in, saved cart or personalised offers) may not be available.

Retention and duration

Cookie lifetimes vary: some cookies are session cookies that expire when you close your browser, and others are persistent cookies that remain for a defined period. Our Platform and many industry peers typically re-request cookie preferences periodically (for example, every 12 months) or sooner if there is a material change in how cookies are used. You can find details of particular cookie durations in your browser or via our cookie settings panel.

Security and sensitive data

Cookies do not typically store sensitive payment details such as full card numbers, CVV or UPI PINs; such sensitive financial information is handled directly and securely by our authorised payment providers and gateways. Cookies used on our Platform are designed to support functions such as session management and preference storage rather than storing sensitive payment data. 

How to control cookies (practical steps)

You can manage or delete cookies in multiple ways:

• Use the cookie settings link on our Platform to accept only essential cookies or to change preferences for other cookie categories.

• Use your browser or device settings to block or delete cookies (each browser/device has its own instructions). Deleting cookies may log you out of accounts and reset preferences.

• Use opt-out tools provided by ad networks (for example, Google’s ad settings) to limit personalised advertising. Note that opting out of advertising cookies does not mean you will stop seeing ads — they will simply be less relevant.

Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect how we use cookies and new legal or technical requirements. We will post an updated “Last updated” date on this page and, where required by law, seek fresh consent for non-essential cookies.